Impact of Total Quality Management on Fast-Food Customer Retention and Satisfaction around Metro Manila

21 March 2024
Lyceum of the Philippines University Manila
SDGs: 12, 17, 2

Authors: Marvin N. Completo, Louis Joseph P. Halago, Allen Karl R. Sarmiento, Halcon, Neil Angelo Issue: 2020-2021 Abstract: Service organizations have adopted total quality management (TQM) throughout the last two decades as an effective management method for improving service quality. It provided consumers with products and services that meet their…

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Comparative Analysis of Buying Behavior of Different Generations in Metro Manila towards E-Commerce Businesses

21 March 2024
Lyceum of the Philippines University Manila
SDGs: 12, 17

Authors: Briones, Maureen Eunice C., Dela Cruz, Aigrette Lei Y., Nadal, Denz Patrick F., and Collado, Anna Liza E. Issue: 2020-2021 Abstract: The study is about the assessment the buying behavior of the Millennials/Generation Y and Generation Z toward e-commerce business when demographics and social environment is considered (generation, gender,…

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Factors Affecting the Filipino Customer’s Loyalty Towards Selected Fast Food Chain in Metro Manila

21 March 2024
Lyceum of the Philippines University Manila
SDGs: 12, 17, 2

Authors: Aly Sahar T. Ahmed, Ariana Beatrice C. Bellen, and Allan A. Calderon Issue: 2020-2021 Abstract: This study aims to determine the factors affecting the Filipino customer’s loyalty towards the Selected Fast-food chain in a Philippine setting. This is a descriptive quantitative study based on a random sampling technique. A…

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Analyzing Lean Management Practices Among Milk Tea Business Owners in the City of Manila: A Survey Towards Business Resiliency

21 March 2024
Lyceum of the Philippines University Manila
SDGs: 12, 17, 8

Authors: Annlee M. Catalon, John Mark B. Dayandayan, Winrich A. San Luis, and Michael M. Caballero Issue: 2019-2020 Asbtract: Milk tea is one of the most widely consumed and most popular beverages that we have today. Because of this, Filipinos have also started to patronage them, and a typical Filipino…

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Mr. B.I.N (Beneficial, Influential, Necessary): A Waste Collection Services Mobile Application for Small Local Businesses with SMS Notification and Scheduling System

21 March 2024
Lyceum of the Philippines University Manila
SDGs: 11, 12, 15, 17, 8, 9

Authors: Ricka Ella J. Geronimo, Jeuss Aedam A. Turla, Katrina D. Villamor, Arlene R. Caballero, and Erlito M. Albina Issue: 2022 Abstract: This paper proposes an Android mobile application called “Mr. BIN” to provide waste collection services for small local businesses. The goal is to help these businesses properly manage…

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