Author: JOSEFINA VIERNES Issue: 2023-2024 Abstract: The study was conducted to evaluate the mediating role of customer satisfaction and customer delight in the relationship between online food delivery service quality (OFDSERV) and customer loyalty. This study utilizes a descriptive research design that employs a quantitative approach. Consumers of online food…

Author: CHEN GANG Issue: 2023-2024 Abstract: Role that the employees play in the leadership process. Researchers call for leaders to move beyond great man and hero myth views on leadership and implement “bottom-up” leadership style with humble attitude. Organizations therefore should deeply understand the relationship between humble leadership and employee…

Author: WEI JIN Issue: 2023-2024 Abstract: In today’s rapidly and constantly shifting business environment, organizational culture has been recognized as a critical element that influences individual work performance and employee retention. However, the impact of organizational culture on these outcomes may be moderated by leadership behavior. This study seeks…

Author: HUO XIUZHEN Issue: 2023-2024 Abstract: Organic vegetables are becoming more and more popular among the public because of their unique safety and health characteristics. However, despite the huge potential demand market for organic vegetables in China, the proportion of Chinese consumers consuming organic vegetables is low. Based on the…

Author: WANG XIN Issue: 2023-2024 Abstract: In recent years, with the continuous development of technology, especially the continuous breakthrough of artificial intelligence technology in the algorithm, the application of artificial intelligence robots in the service industry is increasing, especially the catering industry is also constantly laying out more advanced unmanned…